Privacy Policy

Insight Engineering Solutions – Your Vision, our Challenge.

  1. Introduction

The present Privacy Policy describes how our website collects, uses, stores and protects the personal data of its visitors. We are committed to protecting your privacy and processing your data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable Greek legislation.

  1. What is Personal Data?

Personal data is any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one whose identity can be verified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or one or more factors that approximate the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

  1. Data We Collect

Our website may collect the following types of personal data:

Contact Data: When you contact us via the contact form or by email, we collect your full name and email address.

Usage Data: Information about how you use our site (e.g. pages visited, time spent on our site). These are collected via cookies. For more information, please see our Cookies Policy.

  1. Purposes of Processing and Legal Basis

We process your personal data for the following purposes and on the respective legal bases:

For Contact:

  • Purpose: Respond to your questions, comments or requests submitted through the contact form or by email.
  • Legal Basis: Our legitimate interest in communicating effectively with users and providing support, and your consent when you make the request.

For promotional activities (Newsletter):

  • Purpose: Sending informative material, offers or coupons, provided that you have subscribed to our newsletter.
  • Legal Basis: Your consent, which you can withdraw at any time.

For User Experience Improvement and Analysis:

  • Purpose: Analysis of the use of the website to improve our services and the functionality of the website.
  • Legal Basis: Our legitimate interest in improving our website and services. In some cases, your consent (for analytical cookies).
  1. Data Recipients

The data you provide to us is not disclosed to third parties for their own purposes. However, in order to provide our services, we may share your data with the following partners/service providers:

Web Hosting providers: For technical support and operation of the website.

Data analysis service providers (e.g. Google Analytics): To monitor traffic and improve the site.

Email marketing service providers (if used): For the newsletter, provided that you have subscribed.

In all cases, we ensure that our partners adhere to the same strict data protection standards and act as processors on our behalf, bound by the necessary contractual clauses.

In addition, we may disclose your data to public authorities if required by law.

  1. Duration of data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, in accordance with this Policy, and to comply with our legal obligations.

Contact Data: They are kept for as long as necessary to process your request and for a reasonable period of time after its completion, for archiving purposes.

Newsletter Data: They are kept until you withdraw your consent.

Cookies Data: Please refer to the Cookies Policy for the lifespan of cookies.

  1. Your Rights

You have the following rights regarding your personal data, in accordance with the GDPR:

Right of Access: Request access to the personal data we retain about you.

Right of Rectification: Request the correction of inaccurate or incomplete data.

Right to deletion (“Right to Erasure”): Request the deletion of your personal data, under certain conditions.

Right of Processing Restriction: Request the restriction of the processing of your data, under certain conditions.

Right of Data Portability: Receive your data in a structured, commonly used and machine-readable format and transfer it to another controller.

Right of Rejection: Object to the processing of your data if it is based on legitimate interest or for direct marketing purposes.

Right of Withdrawal of Consent: Withdraw your consent at any time where processing is based on it.

To exercise any of the above rights, please contact us using the contact details provided on our website.

  1. Data Security

We take all necessary technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. These include data encryption, firewalls, and strict data access policies.

  1. Right of Complaint

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the competent supervisory authority. In Greece, this is the Authority for the Protection of Personal Data (DPA).

  1. Contact

For any questions or clarifications regarding this Privacy Policy or the processing of your personal data, you can contact us.